We value your time! Please find here a list of the most frequently asked questions. If you don't find what you are looking for, feel free to email us and we will get back to you as soon as possible. Thank you!
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- How much is a cake?
- How much notice should I give when placing a cake order?
- What information do I need to provide when placing a cake order?
- I'm engaged! Now what?
- I want to learn how to decorate!
- Are you hiring or accepting interns?
- What is the best way to contact somebody?
- I want to have a birthday party at SugarHigh!
- What if I don't like fondant?
- What if I have an allergy?
Q: How much is a cake?
A: Cake pricing depends on a number of factors - including size and shape, flavor and decoration. We are a custom bakery and no two cakes are ever the same. We will make and decorate a cake according to your specifications and therefore pricing must be done on an individual basis. Please check out Cake Pricing for base pricing to give you an idea when planning your cake budget.
Q: How much notice should I give when placing a cake order? A: We take cakes on a first-come, first-serve basis so the sooner the better! Once we have as many cakes as we can do in any particular day, we will block the date and stop accepting any more orders. Get your cake order in ASAP to avoid disapointment! Additionally, orders placed with less than 48 hours notice may incur a $15 rush fee.
Q: What information do I need to provide when placing an order? A:
WHO: Who are you?
WHEN: What date & time do you want to pick up your order (not when your event is - it is irrelevant to us and gets confusing)
WHAT: What do you want to order? Cake? Cupcake? Cookies? Brownies? etc. FLAVOR: What flavor(s) do you want and/or fillings? Frosting type? INSCRIPTION: Do you want any writing or special message anywhere?
SERVINGS: How many people are you trying to serve?
DESIGN: How would you like your goodies decorated? Do you have a theme? Colors you are using? Email or drop off a picture if you have one, or give us your theme and decorating ideas or let us do our own thing and work our magic! If there is a specific color shade you are using then we must have a swatch or we cannot guarantee a color match. ALLERGIES: Any allergies we should be aware of? *Please note we are NOT an allergen free facility. While we clean and sanitize before every allergen order, please be aware that we cannot guarantee any product. Your health and safety is most important to us, so you are concerned with contamination, we would prefer to NOT sell you our products.
Q: I'm engaged! Now what? A: Congratulations!You need an awesome wedding cake! Check out the Engaged? tab at the left for more information!
Q: Are you hiring or accepting interns?
A: Unfrotunately we aren't currently hiring or accepting interns at this point in time, but please feel free to email cakes@sugarhighllc.com with your resume along with any photos you may have so we can keep in on file and in case a position becomes available, we can contact you!
Q: What is the best way to contact somebody?
A: Email is best. If you choose to call us, please allow 24 hours for a return call.
Q: I want to have a birthday party at SugarHigh!
Q: What if I don't like fondant? A: First question - have you tried OUR fondant? Not all fondant is created equal, just like not all cakes are created equal. All of our cakes are created with a fondant but we love buttercream too - so we torte all of our cakes so you get four layers of cake and three layers of frosting plus the frosting underneath the fondant in every bite. Fondant is in addition to, not instead of buttercream. We like our cakes to look just as great as they taste :)
Q: What if I have an allergy? A: First of all, we are NOT an allergen free facility. While we clean and sanitize before every allergen order, please be aware that we cannot guarantee any product. Your health and safety is most important to us, so you are concerned with contamination, we would prefer to NOT sell you our products. We are able to accomodate most people who have sensitivities to certain ingredients without incident, but again, if there is any question, we would rather not take the risk. Your health is most important! We are able to accomodate gluten-free, sugar-free, dairy-free, egg-free and other ingredients upon request.